Lead IT Analyst - Retail

  • Tiffany
  • 60 Lispenard St, New York, NY 10013, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Regional Services Lead IT Analyst role is to provide exceptional IT support & project oversight for North America retail. This includes but is not limited to day to day incident & problem management, service request fulfillment, lead IT project initiatives as well as business driven projects. Responsible to work with outside business partners to execute project initiatives & provide onsite service. This includes but is not limited to company used technologies (examples include: NetworkPCPOS hardwarecablingcommunications equipment, etc). Relationship management is a key component to this role. It is critical to build successful relationships with our business partners, internal IT teams & our business partners. Due to the nature of our responsibilities, we are required to be able to provide support out of regular business hours as well as weekends & holidays as needed. Responsibilities Business Impacting Projects: this includes corporate initiatives, retail store builds, annual equipment refreshes.- Each is budgeted, managed & published which must include the actual spend- Produce, publish & manage project planschedule- Status communications with business partners and Corporate IT QAHypercare to be implemented, monitored and communicated. Business Support Services: ownership of open incident & problem incidents within North Americas. This includes but is not limited to the either resolving the open issue themselves or escalating to the appropriate IT teams. Communicates effectively to the business & internal IT leadership as it relates to problem resolution. Request Management: review incoming service requests for North Americas. Communicates with clients & maintains appropriate budget tracking. Create & maintain documentation repository with IT standards for implemenation for the regional services teams use.Responsible for adhering to all Tiffany & Co. company & all IT policies, practices & procedures. This includes represnting the regional services team on the Change Managenent Board. Qualifications 3-5 years experience in IT support, project & services functionSoftware experience: Window 10, MS Office, SCCM, Active Directory, etc.Experience with Cisco routers/switchesMeraki switches/access pointsAbility to build and maintain business partnershipsStrong analytical skills Ability to perform basic financial analysisAbility to work with little day to day supervisionStrong communications (verbal and written) and presentation skillsAbility to approach technical challenges from a business perspectiveAbility to travel domestic and international up to 35%Bachelors degreee in IT or equivilant certificationStrong presentation skills
Associated topics: assistant store manager, associate manager, department supervisor, major gifts officer, major gift officer, principal, sales lead, senior manager, shift supervisor, store manager