Careers

Tech Support Specialist

  • EF Johnson Technologies
  • 3929 W John Carpenter Fwy, Irving, TX 75063, USA
  • Nov 09, 2020

Job Description

Job Description

We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Specialists troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, Technical Support Specialist need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

ESSENTIAL FUNCTIONS:

  • Speaking to customers to quickly get to the root of their problem.
  • Troubleshooting technical issues, diagnosing and repairing faults
  • Identifying configuration, hardware and software solution to resolve customer problems.
  • Talking customers through a series of actions to resolve a problem
  • Providing timely, professional and accurate customer feedback.
  • Communicating directly and professionally with customers to facilitate problem resolution via telephone, email, letter, on site support, and answering technical questions, documenting customer suggestions and/or complaints.
  • Communicating with all appropriate departments and key personnel regarding information received from customers or the field. Fully completes the cycle of customer request/complaint, research and factory resource coordination, response to customer, management of resolution details and proactive follow-ups with clients to ensure the problem is resolved.

EDUCATION AND EXPERIENCE:

  • Minimum 2-year technical degree in electronics or related field.
  • Basic understanding of network components. Two years of experience in successfully managing in field customer problem resolutions of radio system equipment, such as EF Johnsons

COMPETENCIES:

Effective communication and interpersonal skills, both internal and external, written and oral.

Ability to read and understand schematics and system drawings

Understanding of electronics and RF principles

Knowledge of system and RF testing equipment

Knowledge of network topologies and protocols

Knowledge of conventional and trunked radio systems is a plus.

Ability to work independently

Effective communication and interpersonal skills, both internal and external, written and oral.

Proven ability to manage time effectively.

Excellent organizational and technical skills.

Ability to produce accurate and detailed documentation and reports relating system implementation.

Company Description

EF Johnson Technologies, a division of JVCKENWOOD, focuses on innovating, developing, and marketing the highest quality secure radio and P25 communications solutions to police, fire-fighters, utilities, government agencies, and the military to help them protect and save lives.

It is the policy of EF Johnson to provide equal opportunity and affirmative action with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity or any other protected characteristic.
Associated topics: assist, desktop, front desk, help, help desk, information technology, information technology support, pc, support, technician ii