Careers

Solution Architect - BMC Remedy (Security Clearance)

  • CDW
  • Norfolk, VA, USA
  • Nov 09, 2020

Job Description

Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas.Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader drivingmeaningful technological change for customers in virtually every industry. CDW currently seeks a BMC Remedy Solution Architect to join our NGEN SMIT team.What You Will Get to DoThe Remedy Solution Architect will support BMC Remedy 20.02 ITSM suite applications. The candidate will collaborate with the Process Consultant(s) to design and implementation of various BMC Remedy ITSM Suite products including Service Level Agreements (SLM), Configuration management (CMDB), knowledge management, and self-service capabilities to align with and support identified requirements. In addition, the Solution Architect will participate designing and implementing any required integrations of the BMC Remedy Action Request System with other GOTS and COTS application(s).Architect the BMC Remedy platform to meet identified functional and non-functional requirementsDesign and lead development and integration of Remedy improvements and feature additions utilizing feedback from leadership and infrastructure teams including self-service and capability automationsPerform BMC Remedy ARS COTS customization development and database developmentDesign and develop Remedy ARS software for a multi-tiered user support application supporting Service Desk and Data Center operationsPerform change assessments including the development and implementation of change control board documentation as well as attend and defend change requestsDeliver ongoing improvement opportunities with processes, standards, and policiesWork as a team player, learning form others as well as mentoringResponsible to operations and maintenance of out of the box Remedy ApplicationsMore About the RoleCandidate will be responsible for researching, designing, developing and/or modifying BMC Remedy ITSM Suite and BMC Remedy Action Request System.Presents ideas for system improvementsConducts impact analysis for software changesProduces detailed specifications and requirements design documentsWorks closely with other Remedy developers to understand and implement functional requirementsConducts unit tests and documents findingsSupports formal testing in controlled environment before code is promoted to productionAdheres to program configuration change control standards. Provides input into training manuals for usersExtends applications by using applicable application toolsMaintains knowledge of feature and technical changes in the toolInterfaces with users to better understand and use the tools according to documented processesQualificationsYoull Bring these QualificationsBachelors Degree or equivalent experience4+ years of technical sales or technical experienceExperience in upgrading BMC Remedy v 9 or laterActive DOD Secret Security ClearanceStrong interpersonal and presentation skills, including consulting skillsStrong oral and written communication skillsStrong passion for learning and teaching othersProven group presentations skillsMotivated and self startingAbility to think creatively and come up with proactive ideas that will increase salesStrong problem solving skillsMust be able to communicate effectively and in a constructive manner with management, peers and coworkersConcentrate on certain areas of technology driven by company technology objectivesExperience in technology salesThorough knowledge of Cisco UC products and understanding of infrastructureThese Qualifications Would be Nice to HaveExperience with the Implementation of Atrium Configuration Management Database (CMDB)Experience with BMC Service Request managementITIL v3 or IntermediateRemedy CertificationsRelevant DHS focused experienceCurrent DHS TSA EODWho we areCDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work. And that means everyone wins.Awards and Recognitions#178 on the Fortune 500 list#81 on Glassdoor's Best Places to Work2020 Best of the Best Top Veteran Friendly Companies by US Veterans Magazine2020 Military Friendly Employer by Viqtory2019 Best for Vets Employer by Military TimesTop Veteran-Friendly Company recognized by U.S. Veterans MagazineFortunes Future 50, an index that evaluates the long-term growth prospects of major public companiesOur BenefitsCDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include:Comprehensive package: healthcare, dental, vision, paid vacation time and sick daysCoworker stock purchase programCoworker discounted purchase programTuition reimbursement for those wishing to further their educationSolution Architect - BMC Remedy (Security Clearance)* Norfolk, VA *20001354-OTHLOC-250#######37CDW is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at .