CX-Assistant PEM - Global Expansion Programs

  • General Motors
  • 600 Renaissance Center Suite 1100, Detroit, MI 48243, USA
  • Nov 09, 2020
[Information Technology]

Job Description

About GMThere's never been a more exciting time to work for General Motors.To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.Why Work for UsOur culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.Job DescriptionAbout the Role:The Customer Experience (CX) Global Expansion Assistant Program Engineering Manager will lead a global cross-functional team in the planning, architecture, and execution of a suite of connected services targeted for existing and emerging global markets. The role is responsible for end to end delivery of strategic programs that drive outstanding connected vehicle experiences and business benefits. As such this is a high visibility role that must work with all levels of GM leadership and performing suppliers. This individual in this role will drive aligned efforts across the Customer Experience, Global Connected Services, Vehicle Engineering, Connected Customer & Mobility Solutions, GM IT organizations in realization of these objectives.About the General Motors Customer Experience Team:GM's Customer Experience Team innovates and drives business value with solutions that provide Best-in-Class user experiences across the GM ecosystem. The Customer Experience Technical team designs these experiences across all vehicle, back office, and channel technologies so as to create a synergistic, holistic, and global end-to-end customer journey. Associate Program Execution Managers (APEMs) constructs the technical plan and leads the execution from concept through launch and life cycle planningMajor Duties/Responsibilities:* Leads, guides and directs the successful execution of major/minor customer facing initiatives/programs/projects for global markets outside North America to ensure they are delivered on time and with quality.* Drives cross-functional teams to define, architect, plan, develop, and validate GM's connected services as applied to the Global Expansion program.* Understand and influence architectural deployment of core requirements to specific implementation components (back-office and on-vehicle) to assure that the execution is robust and consistent with core strategies.* Conduct technical feasibility and alternative tradeoff assessments* Drive and integrate resource planning and estimation efforts* Develop a comprehensive MS project schedule that integrates cross-functional tasks, milestones and deliverables to meet all connected vehicle service commitments* Track issues, risks and mitigation plans to closure* Manage & maintain clear status of each affected area and provide clear communication of status to appropriate leadership both internal and external on ongoing basis.* Drive the SAFe & Agile process within IT as well as support the broader Customer Experience Technical Team during the product development and delivery framework. Look for process improvement opportunities to eliminate inefficiencies and non-value-added activities.Additional Job DescriptionRequired Education and Qualifications:* 7+ years of relevant technical and program management background* Demonstrated ability to effectively represent and negotiate critical partner/customer needs within with GM, and vice versa while maintaining reputation as a trusted and valued partner.* Strong experience in communicating cross-functionally, across management levels, both within the company and with key partners or customers in both formal and informal settings.* Experience leading execution of projects where features impact both embedded device and cloud applications (i.e. "connected features")* Demonstrated ability to lead multi-discipline teams to achieve enterprise goals* Demonstrated ability in developing cutting-edge consumer and enterprise applications* Solid background in both distilling business needs and translating them into the ideal technical solution(s).* Strong technical background with proficiency in software engineering and technical service delivery* Proficient knowledge in aligning roadmap deliverables to the IT portfolio to ensure planning for compliance with standard, remediation of technical debt, and to expose opportunities for application rationalization* Extensive background in sequencing and timing of features that entails matching delivery to customer needs* Solid experience in engaging business stakeholders to determine value that will be considered as part of economic value, trade off decisions, or path to realization.* Ability to pull together a cohesive customer experience across all platforms and channels driving for understanding of the customer at the enterprise level* Bachelor's degree in a technical discipline or related experiencePreferred Qualifications:* Global experience leading large connected vehicle programs for a major OEM or Service Provider* Global experience delivering telematics engineering and telecommunications programs* Strong understanding of the vehicle development process and key milestone requirements at one or more automotive OEMs* A master's degree in a technical discipline, or the background and experience that demonstrates a similar level of strong technical skills and practices* Demonstrated knowledge in multiple software development disciplines (i.e. Agile, Scrum, SDLC)* Direct experience as a software developerPlease only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.Benefits OverviewThe goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:* Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;* Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;* Company and matching contributions to 401K savings plan to help you save for retirement;* Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;* Tuition assistance and student loan refinancing;* Discount on GM vehicles for you, your family and friends.Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
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