Careers

Associate Product Manager, Store Digital

  • sephora
  • 580 California St #1400, San Francisco, CA 94104, USA
  • Nov 09, 2020

Job Description

Job ID: 183084Location Name: CA-FSC SF Off (0174)Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)Job Type: Full TimePosition Type (Regular/Temporary): RegularJob Function: Information TechnologyPosition: Associate Product Manager, Store DigitalLocation: Sephora Field Support Center (FSC) - San FranciscoProduct Management:Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a "Genius" designation on the L2 Digital IQ Index (five years in a row), we'll continue to set the pace for the industry especially with you on our team.Position Summary:Sephora is looking for an Associate Product Manager to be the representative of the business and our Beauty Advisors to ultimately deliver best-in-class digital experiences in stores. You will partner with multiple cross-functional teams (including engineering, store experience, marketing, operations and the field) to execute the store digital strategy, which includes innovating and enhancing existing digital selling & services tools and clienteling. You will ensure technology teams have everything they need, including clear requirements, specifications, and designs, and help clarify any aspects that are not clear by closely collaborating with the business and technical teams to reach consensus. You will also ensure that deliverables meet expectations, prioritize enhancements, and track any defects by working with developers to resolve them based on criticality.Your role at Sephora:As an Associate Product Manager, your responsibilities include:* Collaboration with internal business partners to refine requirements and define enhancements, creating buy-in from other teams as necessary* Partnerships with Developers, UX and Design to work through all interaction details* Working closely with Sephora's Project Management and IT organizations to continuously improve the sprint and board management process* Alignment with cross-functional teams comprised of both business roles (e.g. Store Experience and Marketing) and technical development during the life cycle of product development* Championing the needs of Beauty Advisors (users); develops detailed requirements and featuredefinitions; partners with IT on development, testing & implementation plans, as well as internal communications & deployment plans* Daily review, triage and prioritization of bugs* Attendance at daily standup meetings* At the beginning of a sprint cycle, identifying user stories for consideration, helping to negotiate which stories get played and which move to a future sprint* Throughout a sprint cycle, monitoring the JIRA boards and reports to ensure Product is helping Engineers and QA get the information they need to work fluidly on stories and bugs* Communicating updates and process changes to the broader Product Management Team and proactively identify issues.* Synthesizing business requirements, identify areas of uncertainty, recommends solutions, gathers buy-in from relevant stakeholders, rolls solution out to team, shepherds feature through development and reviews code before rollout.* Partnering with Product Management team to develop metrics to measure success of program features, analyzes results, and partners across the organization to develop action plans and enhancement recommendations.We're excited about you if you have:* Superior relationship-building, communication and negotiation skills within cross functional teams.* Ability to identify and understand user problems related to both the internal and external client and recommend practical solutions.* Familiarity with Agile Product Development* Ability to be nimble and flexible with regards to changing priorities & business needs, and in working with diverse teams & people.* Demonstrated ability to meet critical deadlines.* Demonstrated ability to manage multiple projects - excellent at prioritization, planning, task delegation, and working with peers in a cross-functional setting.* Strong analytical skills. Ability to ferret out the simple, practical solution over the overwrought and complicated.* Intermediate to advanced proficiency in JIRA, Confluence, MS Office, communication platforms (Slack, MS Teams, ZOOM) and other industry-standard tools.* Deep understanding of the front-end capabilities of e-commerce, mobile apps, and websites.* Prior experience in a retail environment or with consumer-facing products is required; In-store digital experience highly-preferred* Highly motivated, self-sufficient, and be able to operate effectively without close supervision.* Exceptional written and verbal communication.* 2-3 years' experience in product management with a successful history of launching highly effective digital products* BA/BS. Retail experience preferred.You'll love working here because:* The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.* The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with.* The product. Employees enjoy a product discount and receive free product ("gratis") various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)* The business. It feels good to win - and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world with the awards and accolades to back it up.* The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and "Summer Fridays" (half-days every Friday between Memorial and Labor Day) and so much more.* The LVMH family. Sephora's parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.Working at Sephora's Field Support Center (FSC)Our North American operations are based in the heart of San Francisco's Financial District, but you won't hear us call it a headquarters - it's the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client's every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it's not broken, fix it.Sephora's goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.COMPANY OVERVIEW:SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mo t Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task