Director, Credit Card Product Management

  • USAA
  • Air Force Academy, CO, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Purpose of JobWe are currently seeking a talented Director, Credit Card Product Management for one of the following locations: San Antonio Home Office II/III, Plano Legacy, Tampa Campus, Phoenix Campus, Colorado Springs Campus or 100% Remote Work Environment.As part of the Retail Bank organization, the Credit Card Experiences team manages a sizeable portfolio of credit cards and manages our products, originations, servicing, and marketing. This role will lead a team that will lead a team of product managers to define and manage our USAA Rewards Credit Cards, payment relief programs, pre-commissioned officer offers and program, all card ancillary benefits and programs.The leader will define and deliver compelling value propositions to engage our members. Working across the organization, the role will work with Card, Bank, and affiliate teams to help drive outcomes that deliver on our NPS goals as well as sound economics for the Bank. From building actionable goals and metrics, defining best-in-class product experiences, to delivering product roadmaps and strategies, the role will drive product results and deliver on our intent to be our members card of choice because we deliver the best value and experience.Manages a team of individual contributors responsible for the maintenance of existing products and/or the development and launch of new products. Works collaboratively across Marketing, Finance, Legal, Information Technology, Operations and the Distribution Sales and Services groups to develop industry-leading products.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.USAA Careers - Award Winning Workplace ( (17 seconds)USAA Careers World Class Benefits ( (31 seconds)* Communicates the product value proposition to Distribution organization.* Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).* Generates innovation and solutions for customer needs to ensure a dynamic product development pipeline exists.* Develops and launches new product offerings as well as auxiliary/enhanced features/services for existing products.* Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.* Leverages resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.Minimum Requirements* Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.* 8 or more years relevant industry experience in Actuary, Underwriting, Marketing, or Operations or 4 or more years direct product management experience.* 3 or more years of direct team lead or management experience.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Requirements* Masters Degree in Business, Finance, Marketing, or related discipline.* Credit Card product management (focus on rewards products) experience in a medium to large regional or national financial institution* Strong knowledge of laws and regulations (e.g. Reg Z, UDAAP) for the card industry* Solid understanding of credit card financials (P&L) including levers that impact results.* Experience developing and delivering an annual plan and multi-year roadmaps for product investments to deliver engagement (NPS, spend, balances) and performance (EBIT, RAR) goals.* Strong, proven cross-functional and matrixed partnering skills to deliver complex projects, goals, or investments.* Experience developing and launching products in market.* Thought leadership understanding strategy/vision to execution and delivering business value through credit card lifecycle.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting.Last day for internal candidates to apply to the opening is 11/10/20 by 11:59 pm CST time .
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task