Position Overview Analyzes system functional requirements. Manages escalations from the business through the appropriate channels. Gathers data, analyzes metrics and verifies information on business processes for any functional area to prepare detailed business functional documentation to other solutions team or directly to IT. Analyzes data by building business specific reports and creating queries. Assists with the design and implementation of user acceptance testing (UAT), resolving issues, and deployment. Job Responsibilities Analyzes functional requirements to determine impact on business objectives and provides insight into potential system constraints.Manages escalations from the business through the appropriate channels.Manages the escalated issues and creates status updates.Stewards project documentation through the review, revision, and acceptance process.Gathers data, analyzes metrics and verifies information on business processes for any functional area and delivers detailed business functional documentation to other solutions team or directly to IT.Supports the software development process by providing clarification, writing necessary change requests, and providing other requested information to the development team.Analyzes data by building reports, scripts, and complex queries.Provides testing support or direct testing efforts of assigned QA resources as project deliverables are received and evaluated.Manages and provides reporting for UAT testing efforts with the business team.Provides production support, troubleshooting, research, and analysis as needed to support the business team. Job Requirements Masters Degree in Computer Science, Information Systems, or related field with 3-5 years of business process analysis experience required.Experience using SAS, Python, or R, machine learning, Exposure to reporting tools (PowerBI, Salesforce, Tableau etc.), Verint, Cisco, SSIS, SQL Server.Call Center experience is a plus.Business process analysisAbility to organize, prioritize, and complete many simultaneous requests of differing sizes.Familiarity with and experience contributing to all stages of the Software Development Cycle.Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to :Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Sitting for long periods of time while using office equipment such as computers, phones and etc.Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have :Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to :Inside working conditions: The change of building environment such as with or without air conditioning and heating. ServiceMaster companies are proud to be EOE.