IT Program Manager (Active Top Secret, CISSP, PM Required)

  • United Global Technologies
  • Alexandria, VA, USA
  • Nov 09, 2020
[Information Technology]

Job Description

Description They will consider candidates above the rate. They must have the Top Secret, CISSP and PMP. This contract also requires investigations to be within 5 years old. Onsite 100 at the Pentagon Essential Functions Position directly oversees an 50 person team, with multiple subordinate managers and leads Communicate clearly in oral and written formats with all levels of Contract, Civilian, and Military management Make decisions for the contract, personnel, and company requirements directly to customer with limited or no oversight, liaise with CKA HQ to ensure corporate is aware of program performance results Ensure prompt completion and submission of weekly and monthly contract deliverables Execute personnel management including costing, hiring, termination, reviews, and improvement plans Administer, direct, and manage multiple management actions, IT tasks, and substantial IT projects concurrently Demonstrate experience with DoD Risk Management Framework (RMF) process Lead a multi-tier support environment delegate and assign subordinate managers and task leads across an 50 person team to ensure cross-program operational success Update and execute disaster recovery process, procedures and policies. Establish effective operational procedures and work instructions. Provide on-call and recall support as-required to sustain 247365 operations. Provide lsquoMission Essentialrsquo support availability, including physical coverage during inclement weather, holidays, and government closure. Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (NCR) area, including overnight lodging. Respond to telephone, electronic mail, andor walk-in requests for support for all systems and equipment within the IT environment. Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows. Install, update, test, maintain, and provide corrective maintenancetroubleshooting for Operating Systems, templates, applications, and physical IT equipment. Primary Functions Perform, configure, monitor, and maintain software backups, updates, recoveries, and related devices. Manage and monitor Windows Active Directory, integrated DNS servers and multi-master zones, and WINS servers and replication infrastructure. Update and execute continuity of operations (COOP) process, procedures and policies. Provide SME level troubleshooting on file server, IIS, SharePoint, VMware, CITRIX, and in-house application operations. Ensure policies, processes, and procedures exist and when possible standardized and repeatable. Analyze the security weaknesses and vulnerabilities of new GOTS and COTS application software recommending solutions as needed. Monitor all identified systems and services utilizing approved tools. Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware. Perform basic maintenance and minor repairs on hardware and peripherals. Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data. Document procedures and processes used to research, assess, troubleshoot, test, and resolve support incidents. Assist with maintenance of servers and network services. Assist and coordinate with all support tiers as necessary to support projecttask execution or with any escalated user requests or incidents. Secondary Functions Provide design recommendations and support documentation on existing and new architecture. Lead small teams of staff for successful project execution. Create project and task plans for infrastructure projects and changes. Provide support to Linux, UNIX, Solaris, Microsoft SCCM, Microsoft SCOM, and PM driven systems. Administer, issue, and maintain user accounts, distributionsecurity groups, and passwords. Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers. Provide data transfers between classified and unclassified networks according to prescribed policy and procedures. Track, maintain, and distribute a stock of consumables and equipment cleaning supplies for IT equipment as identified by On-Site Manager or Lead (e.g. toners, ink, CD-Rs, DVDs, etc.) Qualifications and Education Requirements Education (required) Bachelor Degree in Information Technology, Computer Science, Business, or equivalent degree An ldquoequivalentrdquo degree is defined as 3 additional years of progressively responsible experience andor ldquoSuccessful completion of a curriculum leading to a bachelorrsquos degree in engineering technology, physics, chemistry, Information Technology, computer science, or mathematics. Certification (required) ISC2 CISSP Must be provided upon submission to CKA PMI PMP Must be provided upon submission to CKA Current (within 05 years) computing environment certification Ex. Microsoft MCSAMCSE May be obtained within 45d from start Experience (required) 10 years of technical experience last 03 years in Leading Government, DoD preferred, IT related projects and programs Hands-on technical engineering experience (10 years) Microsoft Windows 10 (03) years Microsoft Office products (03 years) Microsoft Windows Server 2012 and newer (05 years) IAVM Compliance (02 years) VMware 4.x and newer (03 years) Experience (preferred) Remedy or similar ticket management system (02 years) Citrix 6.x and newer (01 year) HP Blade Infrastructure (02 years) IBM Blade Infrastructure (02 years) Microsoft Clustering (01 year) Microsoft Hyper-V (01 year) Microsoft IIS (02 years) Microsoft SharePoint 2007 and newer (02 years) Microsoft System Center Configuration Manager 2007 and newer (01 year) Microsoft System Center Operations Manager 2007 and newer (01 year)
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task