The Reliability Manager will be a member of the Facilities network leadership team and has full accountability & ownership of North American Fulfillment Center (NAFC) reliability activities. This position is responsible for developing and leading the reliability process in a manner that will have a direct impact on equipment uptime, efficiency, cost management, quality, safety, customer satisfaction, innovation, and ultimately profitability. Key activities for this position include developing, owning, and driving maintenance reliability practices that will focus on building a world class reliability system. This role will also develop and implement training strategies to increase skill sets across our NAFC Facilities teams. The Reliability Manager will work to enhance our maintenance capabilities to deliver improved equipment reliability, decrease unscheduled repair and maintenance time, and develop strategies to drive lower maintenance costs. This role will work closely with our enterprise asset management (EAM) team, will support our entire NAFC network of over 100 sites, and will have a strong focus on our core principles of innovation, bias for action, and ownership.Job Requirements:Essential Job Functions and Responsibilities: Develop, implement, and own strategies that will improve current maintenance practices and processes driving better equipment uptime, lower repair costs, and lower material inventory levels/costs Leverage network and original equipment manufacturer (OEM) subject matter experts to develop reliability efforts through enhanced communication and best practice sharing Develop, own, and deliver comprehensive maintenance and reliability training to maintenance resources in the NAFC network Through analytical tools, work with NA Operations Engineering group to identify equipment end of life (EOL) opportunities, required equipment and process upgrades and develop & manage long-term capital investment plans Analyze equipment downtime data and develop & manage a warranty process that will drive OEM uptime and lower costs Partner with NAFC local Facilities leadership groups to coordinate maintenance activities in support of driving World Class Maintenance Own and regularly respond with subject matter expertise to maintenance/equipment related questions, own access to and distribution of OEM technical bulletin updates, and facilitate strong communication with OEM vendors Work with EAM group to leverage the value of our EAM computerized maintenance management system (CMMS) for tracking work orders, planned/predictive maintenance, spare parts inventory/sharing, MRO management, and maintenance history of equipment Analyze operational data and equipment performance history to deliver improvements in critical maintenance related metrics / KPIs Develop maintenance benchmarking data / KPIs in order to drive improvements amongst like sites in the NAFC network and other similar corporate entities Other Essential Functions / Duties: Interact with customer and client personnel to determine customer/client expectations. Coordinate activities throughout customer/client new building portfolio to ensure effective, efficient performance in all assigned activities. Implementation of developed performance metrics. Communications with all team members to support the development of short range new site planning in support of the companys goals and objectives. Ensure team members perform assigned tasks in a safe, effective, and efficient manner. Must maintain positive customer and employee relations. Demonstrates excellent oral and written communication skills. Demonstrates excellent interpersonal skills, being able to work effectively with all levels of personnel and client. Establishes and maintains the respect and confidence of clients and C Services employees. C Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.