Business Analyst

  • Telesat
  • 490 Sussex Dr, Ottawa, ON K1N 1G8, Canada
  • Mar 30, 2021

Job Description

About Us

Backed by a 50-year legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators. Telesat works collaboratively with its customers to deliver critical connectivity solutions that tackle the world’s most complex communications challenges, providing powerful advantages that improve their operations and drive growth.

In addition to our state-of-the-art global, geostationary satellite fleet, Telesat LEO, our Low Earth Orbit network scheduled to begin service in 2022, will revolutionize global broadband connectivity by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds.

Telesat also provides industry-leading technical consultation and support services to satellite operators, insurers and other industry stakeholders around the globe.

Privately held and headquartered in Ottawa, Canada, with offices and facilities around the world, Telesat’s principal shareholders are Canada’s Public Sector Pension Investment Board and Loral Space & Communications Inc. (NASDAQ: LORL). For more information, visit

The Business Analyst would ensure the Telesat LEO business software meets business and customer needs in operations.

The successful candidate must be able to work in Canada and obtain a Reliability Status Government clearance

The Role:

  • Understands business needs to define, document, and ensure buy-in, of highly complex or critical business and operational processes and concepts of operation
  • Discovers, defines, and documents business requirements leveraging a technical understanding of the products and services in the Telesat LEO ecosystem while also aligning expectations of commercial teams
  • Business owner of requirements for various internal and external customer facing software tools or other applications that support B/OSS
  • Identifies, develops, and documents process to ensure achievement of desired business results
  • Analyzes testing results to ensure the solution meets the true needs of the business
  • Investigates problems and develops recommendations for resolution
  • Works with systems analysts to ensure processes are feasible and robust within timeline and resource constraints
  • Partner with technical product managers, technical writers, engineering, operations, IT, and commercial teams to document procedures for internal and external consumption

Education & Experience Required:

  • Bachelor’s degree, preferably in analytical field
  • Minimum of 5 years’ experience as business and process analyst with preference in SATCOM or Telecommunication sector

Specialized Knowledge, Skills or Abilities:

  • Experience with process modeling notation such as Business Process Model and Notation (BPMN) and/or Event-driven Process Chain (EPC) highly desirable
  • Expert at eliciting the actual needs of stakeholders, not simply their expressed desires
  • Basic understanding of satellite communication, network and/or telecommunication technologies
  • Demonstrated experience in telecom BSS/OSS systems preferred
  • Exceptional interpersonal and communication (written and oral) skills
  • Strong analytical, problem solving and conflict resolution skills
  • Be able to write and communicate in a concise manner to convey information appropriately for internal or external audience
  • Self-motivated and demonstrate ability to work with minimal supervision
  • Demonstrated ability to manage priorities, timelines and quality of work
  • Able to manage sensitive documents and information in compliance with company policies
  • Soft skills to ensure buy-in on transformational project
  • Occasional travel, including international travel is anticipated.
  • Preference is to have this resource physically located in Ottawa


The successful candidate must be able to work in Canada and obtain a Reliability Status Government clearance