Production / Application Support Analyst

  • Mindlance
  • Toronto, ON, Canada
  • Mar 30, 2021

Job Description

Job Title: Production / Application Support Analyst

Location: Toronto, ON

Duration: 12+ Months

Job Requirements:

Required Skills:

  • 3+ years of experience working in a production support capacity facing off to demanding front office users at a major financial institution
  • Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
  • Experience with RHEL Unix / Linux / Windows environments and basic scripting (Batch, Bash, PowerShell)
  • Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
  • Proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, DynaTrace (or equivalent)
  • Have excellent knowledge of scheduling tools like Control-M, Tidal.
  • Familiarity with application security setup and programming such as TLS, IPSec, HTTPS, Firewall, sFTP.
  • Disciplined approach to document all processes, issues and user stories in Confluence and Jira
  • Strong analytical / critical thinking with the implied ability to continuously multitask and manage priorities