Job Title: Production / Application Support Analyst
Location: Toronto, ON
Duration: 12+ Months
Job Requirements:Required Skills:
- 3+ years of experience working in a production support capacity facing off to demanding front office users at a major financial institution
- Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
- Experience with RHEL Unix / Linux / Windows environments and basic scripting (Batch, Bash, PowerShell)
- Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
- Proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, DynaTrace (or equivalent)
- Have excellent knowledge of scheduling tools like Control-M, Tidal.
- Familiarity with application security setup and programming such as TLS, IPSec, HTTPS, Firewall, sFTP.
- Disciplined approach to document all processes, issues and user stories in Confluence and Jira
- Strong analytical / critical thinking with the implied ability to continuously multitask and manage priorities