Dispatcher
Location: Kitimat, BC
Diversified Transportation is currently looking for a Dispatcher to join our team in Kitimat. This is a camp-based position with fly-in/out options from Edmonton, Calgary, Vancouver and Nanaimo; 14 day on/7 day off rotation. Responsible for managing the day-to-day operations of driver communication, scheduling, and routing, this role is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. The successful candidate must be able to work in a fast-paced environment and possess exceptional organizational and multi-tasking skills.
The health and safety of our employees and passengers have always been our top priority. In response to COVID-19, we have implemented the following additional safety protocols:
- Safe and distanced interview process including virtual interviews and online onboarding
- Personal protective equipment provided
- Thorough wipe down of all high contact areas in the workplace (including buses) to be completed twice daily
- Sanitizing bus interiors with Health Canada-approved disinfectant
Duties and Responsibilities:
- Ability to dispatch day-to-day operations of fleet units
- Provide tactful and professional phone assistance
- Plan, organize and respond to route, fleet, and operator issues and advise on company safety policies and procedures
- Coordinate the activities of drivers, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment
- Work independently to resolve customer/passenger issues in a professional and friendly manner
- Administrative duties as required (payroll, filing, and reports)
Desired Requirements:
- Possess strong organizational skills including time management, multitasking, and remaining calm in a hectic work environment
- Excellent verbal and written communication skills
- Experience in the transportation industry is an asset
- Strong computer skills using Microsoft Office, Outlook and confidence in using database systems
- Must have previous experience in administrative duties
- Clear criminal record