3 jobs found

This role will serve as the primary relationship owner for an assigned group of brokers and accounts with the responsibility for retention and growth. Ensure C-Level clients receive maximum value from our services. Identify new opportunities from within existing accounts. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems. ESSENTIAL JOB DUTIES: Manage multiple accounts; develop positive working relationships with all client touch points Drive client retention, renewals, upsells and client satisfaction Work closely with Account Managers on day-to-day tasks Collaborate with internal departments such as Sales, Inside Sales, Analytics and Provider Relations Analyze and present Executive Summary Reviews Adhere to established processes and workflows Provide input on solutions for clients’ needs Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight Maintain account activity within CRM system Travel monthly for on-site client visits Monthly client outreach Qualifications: Bachelor’s Degree preferred or Associate’s Degree Minimum 10 years experience in healthcare industry and client facing TPA experience preferred Solid understanding of the healthcare industry Project management and problem-solving skills Confident verbal and written skills, customer service skills and decision-making abilities Ability to work independently and remain motivated Consultative approach with clients Detail oriented, flexible, and strong organizational skills Team player Responsible and professional demeanor Respect for confidentiality and HIPAA guidelines

ABOUT GROUNDFLOOR Recently named one of the 2019 Top 40 Innovative Technology Companies in GA, and listed as Venture Atlanta’s “ Top 10 Atlanta Companies to Watch, ” GROUNDFLOOR is one of the most promising growth-stage companies in the Southeast. GROUNDFLOOR is an Atlanta-based fintech startup opening the market for peer-to-peer lending in real estate. The ideal candidate is motivated by the opportunity to build a distinctive brand, product and service that stands apart in a field of many that aim to reformat banking, finance and investing. As a company, we value and select for intellect, strategic thinking, authenticity and integrity. JOB DESCRIPTION We are currently seeking a Customer Success Specialist who is talented, smart, and energetic to join our growing team. The role will be vital for servicing and supporting our customers, driving customer satisfaction and retention, and supporting development and rollout of solutions that align with our customers’ needs and business objectives. We are looking for a self-starter with an unquenchable thirst for learning and a passion for driving customer success. In this role, you will build strong and lasting relationships with our customers, supporting them through white-glove service, and also help execute on customer experience initiatives that will build and grow relationships and satisfy and delight GROUNDFLOOR’s users. This position will report directly to the Head of Customer Success. RESPONSIBILITIES Provide solutions and service to customers, exceeding customer expectations, and giving exceptional customer service at every interaction Manage customer expectations, evaluate service levels and product satisfaction and provide feedback Provide input into and contribute to implementing customer service systems and tools (e.g., live chat) that resolve customer issues and identify and address additional customer requirements Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience Identify and champion product and service opportunities that will delight our customers Participate in formulating our overall service and sales strategy Contribute to a fun and inspiring work environment REQUIREMENTS BA/BS degree or equivalent with 3+ years work experience, preferably in marketing consumer products Exceptional time management, prioritization, and multitasking skills Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high. A can do attitude is a must. Ability to take ownership and be accountable and be receptive to coaching but also work independently, with a willingness to offer solutions to business challenges. Excellent interpersonal/customer relations skills Strong written and verbal communication skills Ready, willing and able to learn about our products and support customers as needs arise Creative, positive, and high-energy individual with hands-on mentality and excitement for new technologies and emerging trends GROUNDFLOOR Finance, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. To apply for this job please submit resumes to careers@groundfloor.us.

Posting Details Posting Details Posting Number S04391P Working Title POWERLINE WORKER Department FMD O&M-Electrical Shop About the University of Georgia The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state s oldest, most comprehensive, and most diversified institution of higher education ( ). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens. About the College/Unit/Department The UGA Facilities Management Division is the largest of 7 divisions reporting to the Vice President for Finance and Administration. The exceptional staff of over 800 personnel within the Facilities Management Division manage, operate and maintain campus landscapes, buildings and infrastructure to promote the long-term sustainability of the University of Georgia. College/Unit/Department website fmd.uga.edu Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information 8:00 a.m. 5:00 p.m., Monday Friday. Some night and/or weekend work may be required to meet departmental goals, deadlines, and/or emergencies. Advertised Salary Commensurate with Experience Posting Date 12/03/2019 Open until filled Yes Closing Date Proposed Starting Date 01/13/2020 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Position Information Classification Title Skilled Craftsperson Pay Grade FLSA Job Family Trades FTE 1.0 Minimum Qualifications Requires technical knowledge in the field acquired through an apprenticeship, formal training programs, or on-the-job training. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Preferred Qualifications Minimum two (2) years journeyman level HV linework experience. Completion of a two-year directly related technical school program, similar military training, or apprentice program is desired and may be substitute for job related experience. High School Diploma or GED Completion Certificate Position Summary This is skilled technical work at a journeyman level involving the operation, maintenance, repair and alteration of the campus Electric High Voltage Distribution System as a member of a lineman team. The Team s mission includes 24 hour response to campus electrical outages to restore power as quickly as possible. Knowledge, Skills, Abilities and/or Competencies Knowledge of and the ability to apply the principles, methods and equipment used in the installation, repair and maintenance of overhead and underground electrical systems. Knowledge and the ability to apply the safety methods, practices, and techniques required in electrical distribution systems work. Ability to understand and follow oral and written directions and to work from blueprints, sketches and diagrams. Ability to understand and apply standard trade practices in performing work Physical Demands Manual laboring work in adverse weather conditions (both hot and cold temperatures). Work from a ladder or bucket truck. Lift 75 lbs consistently throughout work shift, extensive climbing, balancing, stooping, bending, and squatting, and working with hands above the shoulders. Is driving a responsibility of this position? Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Duties/Responsibilities Duties/Responsibilities Performs High Voltage Lineman work: Inspects, installs, maintains and repairs high voltage, primary and secondary underground and overhead cable. Installs, maintains and repairs loop feed switches, substation high voltage equipment and appurtenances and building transformers. Sets poles, riggings, pulls and makes splices and interconnects high voltage and secondary cable. Operates bucket and line trucks and performs related work. Percentage of time 70 Duties/Responsibilities Duties/Responsibilities Troubleshoots HV system and/or component problems. Percentage of time 10 Duties/Responsibilities Duties/Responsibilities Prepares work related documents (work orders, vouchers, reports, purchase request, etc.). Percentage of time 5 Duties/Responsibilities Duties/Responsibilities Responds to after-hours emergency needs and planned work. Percentage of time 5 Duties/Responsibilities Duties/Responsibilities Performs scheduled exterior lighting surveys and associated work resulting from surveys. Percentage of time 5 Duties/Responsibilities Duties/Responsibilities Performs other work in support of general maintenance activities. Percentage of time 5 Posting Specific Questions Required fields are indicated with an asterisk (*). * Do you have a high school diploma or GED Completion Certificate? Yes, I have completed high school and have a HS Diploma Yes, I have completed my GED and have a GED Completion Certificate No, I have not completed high school and do not have a GED * Are you willing to lift 75 lbs frequently throughout the day as well as stand, stoop, bend, lift squat, and work with hands above the head? No Response Yes No * Do you possess a valid driver's license? No Response No Yes * Please describe your experience and knowledge as a journeyman Powerline Worker. (Open Ended Question) Applicant Documents Required Documents Optional Documents Resume/CV Cover Letter Associated topics: business, corporate, lead, manage, manager i, manager iii, manager facilities, operations manager, representative, resident